COVID-19 and Adoption of Digital Payments in India

Sandeep Kaur & Nidhi Walia

Published: March 2021

The objective of this research is to explore the impact of COVID-19 on digital transactions in India and related research issues. From results of a paired sample t test, it has been observed that COVID-19 had significant impact on use of digital payments. Challenges such as low rate of financial inclusion, issues with network congestion and internet connectivity, and cultural preference for cash are preventing people from moving over to digital payment platform. The results of this study may help stakeholders in devising strategies that encourage wider adoption of digital payments.